Proudly located in the United Sates of America

Contact Us

Any questions or concerns? Please reach out!

We are located in Cornelius, NC. 

All of our products are made in the USA (with the selection of a few TraqDAQ subcomponents, made in the UK and EU)

Direct line: 804-690-8979

E-Mail: Draco@ZetaPVT.Com

Merchant Policy

If you are not satisfied with your purchase, please contact us by phone or email. You may request a return or exchange of unused parts within 30 days of the receipt of the product. Personalized, customized or commissioned, built-to-order product may not be returned for refund or exchange under any circumstances unless stated otherwise during time of purchase.

Due to the sensitive nature of the majority of our parts, we cannot accept returns of used parts. If after using our products you are not satisfied, please reach out to us to discuss possible arrangements and we will make accomodations when possible. 

Business days are Monday through Friday, excluding holidays determined by common and other freight carriers. For each individual order, we select a shipping method that will provide both value and speedy delivery. Standard shipping methods include the FedEx, UPS and the US Postal Service.

In stock parts will ship via ground from our Cornelius, NC location within 3 days of order placement and customers will individually be informed of the timeline for custom or made-to-order parts, which will ship as soon as completed. 

We will contact customers on an individual basis regarding orders placed from outside of the United States regarding shipping methods and specific delivery times. Please note that customers outside of the United States shall be responsible for the payment of any import taxes, duties, tariffs or similar charges which may be imposed over and above ordinary shipping charges.


Privacy Policy

This privacy policy is to inform you on how the information collected on this website is used. Be sure to read this privacy policy before using our website or submitting any personal information and be aware that by using our website, you are accepting the practices described in this policy. We reserve the right to make changes to this website's policy at any time without prior notice. Be also aware that privacy practices set forth in this here are for this website only and do not apply for any other linking websites. Collection of Information: We collect personally identifiable information such as names, postal codes, addresses, emails, and so on, that are voluntarily submitted by our visitors like you. The information you provide and that is collected is used to fulfill you specific request. Cookie/Tracking Technology This website may use cookies and other tracking technologies depending on the features offered. These technologies are useful for gathering information such as browser type and operating system and tracking the number of visitors to our website, in our efforts to better understand how visitors use our website. Cookies are also used to customize the website experience for each visitor. Aggregate cookie and tracking information may be shared with third parties. Distribution of Information In the event of fraud prevention or investigation, we may be asked to share collected information with governmental agencies or other companies assisting us. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is never provided to these companies for marketing purposes. Commitment to Data Security Your personally identifiable information is kept secure and encrypted during the type of transmission. Only authorized employees, agents and contractors have access to this information. Please contact us if you have any questions or concerns about our website's privacy.

Return/Exchange/Refund Policy

Returns are accepted within 30 days for standard products not used or tested. Returns are not accepted for custom or built-to-order items.

No warranty is implied or inferred for any service based charges, or anything custom. 

All returns are subject to a 20% re-stocking fee and the customer is responsible for any shipping costs incurred either in the original purchase or upon return. 

Installation of springs for mock up or traveling/smashing counts as being used. 

If you are aware you may need to 'try' a spring to find the right combination, please contact us first and we can make suitable arrangements for both parties (and we likely can provide you with the information you need!)

Zeta PVT warrants all parts against manufacturing defects for a minimum of 90 days. This DOES NOT INCLUDE IMPROPER INSTALLATION, USE OR EXCEEDING SPRING LOAD CAPACITY. 

Unless explicitly stated as such, all springs are intended not to to be used for coilbinding. 

For all email inquiries please contact Andrew May at